FAQ

WHAT KIND OF JEWELRY WILL I FIND IN HIDDEN JEWELRY COLLECTION? 


THE JEWELRY THAT YOU WILL FIND IN THE HIDDEN JEWELRY COLLECTION IS GUARANTEED QUALITY.  ALL PIECES UNDER $100 ARE STERLING SILVER WITH OR WITHOUT GOLD PLATING. THE STONES VARY BETWEEN CUBIC ZIRCONIA, LAB OPALS, CREATED GEMSTONES, ECT. THE PIECES VALUED AT $100 OR MORE ARE STERLING SILVER WITH OR WITHOUT GOLD PLATING. STONES VARY BETWEEN DIAMONDS AND/OR GEMSTONES. REMEMBER- EVERY HIDDEN JEWELRY PRODUCT BOUGHT IS A CHANCE AT FINDING JEWELRY VALUED UP TO $5000! 


WHAT WILL I RECEIVE WITH THE GEMSTONE OPTION? 


THE GEMSTONE OPTION COMES WITH 2 RANDOMLY PICKED FLOATING LOCKET CHARMS, 1 SEMI-PRECIOUS STONE, 1 PRECIOUS STONE AND A FREE FLOATING LOCKET NECKLACE TO STORE YOUR CHARMS AND GEMS IN. VALUE OF THE GEMSTONES ARE THE SAME AS THE JEWELRY- FIND GEMSTONES VALUED UP TO $5000. 


OTHER HIDDEN JEWELRY COMPANIES STATE THAT YOU CAN FIND JEWELRY WORTH UP TO $10,000. WHY IS YOURS ONLY $5000?


AS A SMALL BUSINESS OWNER, I LIKE TO SET REALISTIC EXPECTATIONS FOR MY BUSINESS AND MY CUSTOMERS. AS MY BUSINESS GROWS, SO, TOO, WILL THE VALUE OF THE GRAND PRIZE.  HOWEVER, THOUGH MY GRAND PRIZE VALUE IS LOWER THAN OTHER COMPANIES, MY RATE OF FINDING HIGHER PRICED ITEMS ARE GREATER. CURRENTLY, YOU CAN EXPECT TO FIND A $100 OR HIGHER PRIZE IN EVERY 20 OF THE HIDDEN JEWELRY PRODUCTS. 


HOW SHOULD I STORE MY BODY AND BATH PRODUCTS?


MAKE SURE TO STORE YOUR BATH AND BODY PRODUCTS IN A COOL, DRY PLACE AND AVOID EXTREME TEMPERATURES. DON'T LEAVE THEM IN YOUR CAR ON A HOT, SUMMER DAY! YOU MAY FIND YOUR JEWELRY FASTER BUT YOU WILL HAVE WASTED A LOT OF PRODUCT, SO BE CAREFUL! 


HOW FRESH IS YOUR PRODUCT?


ALL PRODUCTS ARE MADE TO ORDER. THAT MEANS AS SOON AS YOU PLACE YOUR ORDER, I WILL HAND MAKE YOUR HIDDEN JEWELRY PRODUCTS. THAT WAY YOU KNOW THAT YOUR PRODUCTS ARE FRESH.  BECAUSE OF THIS, PLEASE ALLOW 5-7 BUSINESS DAYS FOR PROCESSING AFTER YOUR ORDER IS PLACED.


BULK ORDERS


DUE TO PRODUCTS BEING 'MADE TO ORDER' PLEASE ALLOW 15-20 DAYS FOR PROCESSING FOR ORDERS OF 10 OR MORE.


ALLERGY INFORMATION


PLEASE MAKE YOURSELF AWARE OF THE INGREDIENTS IN EACH PRODUCT BEFORE PURCHASING. IF YOU HAVE AN ALLERGY TO ANY OF THOSE, PLEASE AVOID THAT PRODUCT. THAT IS THE SAME FOR ANY OF THE JEWELRY THAT YOU PURCHASE STRAIGHT FROM LIGHT TOUCH GIFT STORE; PLEASE CHECK THE MATERIALS TO AVOID ALLERGIC REACTIONS.


SHIPPING DURING THE HOT SEASON OR HOT CLIMATES


DUE TO THE NATURE OF THE HAND-MADE PRODUCTS, SOME BATH AND BODY PRODUCTS CAN MELT IN EXTREME TEMPERATURES.  IF YOU RECEIVE MY PRODUCTS DURING THE HOTTER MONTHS, PLEASE PUT THEM IN THE FRIDGE FOR A HALF HOUR TO FIRM UP. LIGHT TOUCH IS NOT RESPONSIBLE FOR ITEMS THAT ARRIVE MELTED. 

 


WHEN DO ORDERS SHIP?


PROCESSING TIME VARIES PER ITEM.


  • HIDDEN JEWELRY/GEMSTONE ORDERS CAN TAKE UP TO 5 TO 7 BUSINESS DAYS. 
  • ALL PERSONALIZED JEWELRY CAN TAKE UP TO 2 TO 10 BUSINESS DAYS, DEPENDING ON JEWELRY ITEMS (DIAMOND JEWELRY, FOR EXAMPLE, TAKES LONGER TO CREATE).


ORDERS THAT ARE PLACED MONDAY THROUGH FRIDAY (EXCEPT ON HOLIDAYS) WILL BE PROCESSED WITHIN THE ABOVE MENTIONED BUSINESS DAYS. THIS IS TO ALLOW FOR BACK ORDERS, INVENTORY AND MADE-TO-ORDER ITEMS. 
PROCESSING TIME CAN BE SHORTER. 
ANY ORDERS PLACED ON SATURDAY OR SUNDAY WILL BE PROCESSED ON THE FOLLOWING BUSINESS DAY. ORDERS MUST BE APPROVED THROUGH CREDIT CARD AUTHORIZATION AND VERIFICATION.  ALL ORDERS THAT HAVE BEEN PROCESSED AND SHIPPED WILL RECEIVE A CONFIRMATION EMAIL.


WHAT ARE YOUR SHIPPING RATES?


SHIPPING RATES ARE CALCULATED AT CHECKOUT.  ONCE THE SHIPPING ADDRESS IS ENTERED, YOU WILL BE ABLE TO PICK YOUR SHIPPING OPTION.  


DO YOU HAVE A RETURN POLICY?


HIDDEN JEWELRY BATH AND BODY PRODUCTS
IF YOUR PRODUCT IS DAMAGED ON ARRIVAL, PLEASE CONTACT ME WITHIN 7 DAYS OF DELIVERY TO INITIATE THE RETURN POLICY;  ALL RETURNS MUST BE INITIATED WITHIN 7 DAYS OF DELIVERY. WHEN RETURNING YOUR ITEM, PLEASE INCLUDE THE MERCHANDISE (UNUSED AND SECURELY PACKAGED) AND A COPY OF THE INVOICE-YOU WILL FIND YOUR INVOICE IN YOUR CONFIRMATION EMAIL. PLEASE ALLOW 5 TO 10 BUSINESS DAYS FOR YOUR RETURN TO BE PROCESSED; PROCESSING WILL BEGIN AFTER I HAVE RECEIVED YOUR RETURNED MERCHANDISE.
 YOU PAY SHIPPING FOR RETURNED ITEMS.


PERSONALIZED BIRTHSTONE RINGS AND STAINLESS STEEL/COPPER JEWELRY 
CUSTOMERS ARE ABLE TO RETURN NEW, UNOPENED ITEMS WITHIN 3 DAYS OF THE DELIVERY DATE. PLEASE NOTE THAT FOR ALL RETURNED AND CANCELLED ORDERS OF PERSONALIZED ITEMS THERE IS A 50% RESTOCKING FEE 


IN THE UNLIKELY EVENT THAT YOU RECEIVE A DAMAGED OR INCORRECT PRODUCT, PLEASE NOTIFY ME WITHIN 3 DAYS OF DELIVERY.


ANY OTHER RETURNS ARE PROCESSED ON A CASE BY CASE BASIS.
YOU PAY SHIPPING FOR RETURNED ITEMS.


FINE PERSONALIZED JEWELRY (DIAMOND AND SOLID GOLD JEWELRY) 
CUSTOMERS ARE ABLE TO RETURN NEW, UNOPENED ITEMS WITHIN 30 DAYS OF THE DELIVERY DATE. PLEASE NOTE THAT FOR ALL RETURNED AND CANCELLED ORDERS OF PERSONALIZED ITEMS THERE IS A 50% RESTOCKING FEE



DO YOU HAVE A WARRANTY?


FINE PERSONALIZED JEWELRY (DIAMOND AND SOLID GOLD JEWELRY) 
IN THE UNLIKELY EVENT THAT YOU RECEIVE A DAMAGED OR INCORRECT PRODUCT OR IF YOUR PRODUCT IS DAMAGED DURING THE COURSE OF NORMAL USAGE, WE WILL HAPPILY FIX OR EXCHANGE THE ITEM FREE OF CHARGE, OR SEND YOU A FULL REFUND UPON RECEIPT OF THE RETURNED ITEM. 


ALL OF THE FINE PERSONALIZED JEWELRY AUTOMATICALLY INCLUDES A 6 MONTH LIMITED WARRANTY
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